Your rights, not our policy
Australian Consumer Law
Every business selling to Australian consumers is bound by the Australian Consumer Law (ACL). These rights apply automatically. You don't need to register, pay extra or keep the box.
If anything in our terms or emails ever contradicts this page, your ACL rights win.
What you're guaranteed
- Acceptable quality: safe, durable, free from defects and fit for its normal use.
- Matches its description: what arrives must match what the listing said.
- Fit for a disclosed purpose: if you told us what you needed it for and we said it would do the job, it must.
- Matches any sample or demonstration.
Major and minor failures
If there's a major failure (for example, it's unsafe, or you wouldn't have bought it had you known about the problem), you can choose a refund or a replacement. If the problem is minor, we can choose to repair, replace or refund, within a reasonable time.
How long do the guarantees last?
There's no fixed period. They last for a reasonable time, depending on the product and its price.
Where to learn more
The ACCC explains your rights in plain English at accc.gov.au. You can also contact your state or territory consumer protection agency.