Refund policy
Last updated: 24 September 2026
There are two different kinds of return, and they have different rules. Changing your mind is covered by our own policy below. An item being faulty, unsafe or not as described is covered by Australian law, and nothing on this page reduces those rights.
1. Changed your mind - 30 days
You can return most items within 30 days of delivery for a refund, as long as:
- the item is unused and in its original packaging, with any tags, covers and accessories included;
- you contact us first so we can confirm the return address; and
- you have your order number or proof of purchase.
For a change-of-mind return, you cover the return postage. We recommend a tracked service - until the item reaches us, it is your responsibility. Once we receive it and check its condition, we refund the full purchase price to your original payment method.
2. Faulty, damaged or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a problem, these rights apply and are not limited to 30 days:
- Major failure (unsafe, significantly different from its description, or unfit for its purpose and not easily fixed): you choose a refund or a replacement, and you may claim compensation for any other reasonably foreseeable loss or damage.
- Minor failure: we will repair, replace or refund the item within a reasonable time.
Original packaging is not required for a faulty item, and we pay the return postage.
3. Hygiene items
For hygiene reasons, an item that has been used and comes into direct contact with skin may not be accepted for a change-of-mind return. This never affects your rights if the item is faulty, unsafe or not as described.
4. How to start a return
Email support@compank.com with:
- your order number;
- which item you want to return; and
- a short note on why - plus photos or a short video if it is damaged or faulty.
Please do not send anything back before we have confirmed the return address: parcels sent to the wrong address can be lost, and we cannot refund what we do not receive.
5. Refund timing
We process approved refunds within 2 business days of receiving the item or confirming the fault. Your bank or card issuer usually takes a further 3-5 business days to show it.
Refunds go back to the original payment method. We cannot refund to a different card or account.
6. Cancelling an order
If you want to cancel, email us as soon as possible. If the order has not been dispatched, we cancel it and refund you in full. Once it has been dispatched, treat it as a return under section 1 or 2 above.
7. Sale items and gifts
Items bought on sale are returnable on the same terms as everything else. If the item was a gift, contact us and we will work out the best option with the person who placed the order.
8. Contact
support@compank.com - Monday to Friday, Australian Eastern Standard Time.