Refund & Return Policy
Thank you for shopping with Compank.
Our goal is to ensure a positive experience for every customer.
If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
To qualify for a return, the following conditions must be met:
The request must be made within 7 days of receiving your order.
The item must be unused, unopened, and in the same condition you received it.
The product must be in its original packaging with all accessories included.
A receipt or proof of purchase is required.
Items returned with signs of use, damage, or missing parts may not be eligible for a refund.
Certain types of products cannot be returned, including:
Perishable goods
Digital products or downloadable items
Gift cards
Health or hygiene-related items that have been opened
Personalized or custom-made products
If you have questions about a specific item, please contact us before placing your order.
To start a return, send us an email at:
📧 support@compank.com
Please include:
Your full name
Order number
Photos/videos of the product (if damaged or defective)
Reason for the return
Once your request is reviewed, we will provide the return instructions and the correct return address.
Important: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
If your product arrives damaged, defective, or different from what was ordered, notify us within 48 hours of delivery.
We may request photos or videos as proof.
If approved, we will offer one of the following:
Replacement of the product
Store credit
Full refund
After your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable, unless the mistake was on our end.
We replace items only if they arrive defective or damaged.
For exchanges, contact us at support@compank.com with details and photos of the issue.
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company — processing can take some time.
Contact your bank.
If you’ve done all this and still have not received your refund, please email us.
For returns, refunds, or questions, contact us at:
📧 support@compank.com