Tracked, every parcel
Track my order
Every order ships with tracking. Here's how to find yours and what to do if it goes quiet.
As soon as your order is dispatched we email you a tracking number and a link. Search your inbox for an email from Compank with "shipped" or "dispatched" in the subject.
Can't find the email?
Check your junk or spam folder first — that's where it usually is. Also check the Promotions or Updates tab if you use Gmail.
Still nothing? Email us with your order number, or the email address and full name you used at checkout, and we'll resend it.
Tracking says nothing yet
A tracking number can take 24–48 hours to show its first scan, and it's normal for it to look quiet for a day or two after that while the parcel moves between depots.
When to worry
Get in touch if your order hasn't arrived within 14 business days of dispatch, or if tracking hasn't updated for 5 business days. We'll chase it with the carrier, and if a parcel is confirmed lost we'll replace it or refund you in full.
More than one parcel
Orders with several items are sometimes sent as separate parcels with separate tracking numbers, so they can arrive on different days. You're never charged extra for that.