30 days · change of mind included
Returns & refunds
There are two kinds of return, with different rules. Changing your mind is covered by our policy. Something being wrong is covered by Australian law, and nothing on this page reduces your rights.
- Item must be unused and in its original packaging
- Contact us first so we can send the return address
- You cover return postage
- Refund to your original payment method once we receive it
- Covered by the consumer guarantees in the Australian Consumer Law, not limited to 30 days
- Original packaging not required
- We pay the return postage
- Major failure: you choose a refund or replacement. Minor failure: we repair, replace or refund
How to start a return
Email us or use the contact form with your order number, the item, and a quick note on what's happened. Photos help for damaged or faulty items. Please don't send anything back before we've confirmed the return address.
Refund timing
We process refunds within 2 business days of receiving the item or confirming the issue. Your bank may take 3–5 business days to show it.
Hygiene items
For hygiene reasons, items that have been used and come into direct contact with skin may not be returnable for change of mind. This never affects your rights if the item is faulty or not as described.