Privacy policy

Last updated: 24 September 2026

This policy explains how Compank collects, uses, stores and discloses your personal information when you visit this website, place an order, or contact us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website you accept the practices described below.

1. What we collect

We only collect what we need to sell you something and get it to you:

Contact and delivery details — your name, email address, phone number, delivery address and billing address.
Order details — what you bought, when, the amount paid, and any returns, exchanges or cancellations.
Payment details — handled by our payment providers, not by us. We receive confirmation that a payment succeeded, plus the card type and last four digits. We never see or store your full card number.
Account details — if you create an account, your login details and saved preferences.
Messages you send us — the content of your emails and enquiries, so we can answer them and keep a record.
Technical and usage information — your IP address, device and browser type, and the pages you visit on this site, collected through cookies and similar technologies.

We do not collect sensitive information as the Privacy Act defines it, including health information. Our products are comfort products, not medical devices, and we never ask you about a medical condition. Please don't send us health details; if you do, we will use them only to answer you and will not add them to your customer record.

2. How we collect it

Directly from you, when you order, create an account, subscribe to emails or contact us. Automatically, through cookies and analytics when you browse. And from our service providers — for example, our payment provider confirming a transaction, or a carrier updating a delivery.

3. Why we use it

To process your order, take payment, arrange delivery and send you tracking updates.
To answer your questions and handle returns, refunds and warranty claims.
To meet our obligations under the Australian Consumer Law, tax law and other Australian laws.
To keep the store secure and prevent fraud.
To improve our products, our range and this website.
To send you marketing emails — only if you have opted in. Every one carries an unsubscribe link, and unsubscribing takes effect immediately.

We do not sell your personal information, and we never have.

4. Who we share it with

Only with those who need it to do a job for us, and only for that job:

Shopify, which hosts this store and processes orders on our behalf.
Payment providers (such as Shopify Payments and PayPal), which process your payment.
Carriers and suppliers, which receive your name, delivery address and phone number so your parcel can be delivered.
Email, analytics and advertising providers, which help us send order and marketing emails and measure how the site and our ads perform.
Professional advisers, regulators or law enforcement, where we are required or permitted by law to disclose information.

5. Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States, the European Union and other countries where they operate data centres. Where we disclose your personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

6. Cookies, analytics and advertising

We use cookies and similar technologies to keep your cart working, remember your preferences, measure how the site is used, and measure how our advertising performs — including the Meta pixel and Google advertising tags.

You can block or delete cookies in your browser settings, though parts of the store may stop working properly if you do. You can also turn off personalised advertising in your device or browser settings and in each platform's own ad preferences.

7. Reviews

We invite customers to review products after delivery. If you submit a review, the review and the display name you choose may be published on this website. You can ask us to remove your review at any time by emailing us.

8. Security, and how long we keep it

Your connection to this site is encrypted, and access to customer information is limited to the people who need it. No system is completely secure and we cannot guarantee absolute security, but we take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.

We keep order records for as long as Australian tax and consumer law requires — generally at least five years — then destroy or de-identify them. Marketing contact details are kept until you unsubscribe.

9. Children

This store is not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

10. Your rights

Under the Australian Privacy Principles you can:

Ask for a copy of the personal information we hold about you.
Ask us to correct it if it is wrong, out of date or incomplete.
Ask us to delete it, where we are not required to keep it by law.
Unsubscribe from marketing at any time.

Email us and we will respond within 30 days. We may need to verify who you are before releasing information. There is no charge for making a request.

11. Data breaches

If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.

12. Complaints

If you believe we have mishandled your personal information, email us first — we will investigate and reply within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy. The version published on this page is the version that applies, and the date at the top shows when it last changed.

14. Contact us

Compank
Privacy enquiries: support@compank.com
Monday to Friday, Australian Eastern Standard Time. We reply to most emails within one business day.

We are the entity responsible for the personal information described in this policy.