Shipping policy

Last updated: 24 September 2026

We ship comfort and support products to customers across Australia. This page explains how shipping works, what it costs and what to do if something goes wrong.

1. Shipping cost

Shipping is free on every order, Australia-wide, with no minimum spend. The price shown on the product page is the price you pay at checkout. There are no handling fees, surcharges or fuel levies.

All prices are in Australian dollars (AUD) and include GST where applicable.

2. Where we ship

We deliver to all Australian states and territories, including regional and remote addresses, and to PO boxes and Parcel Lockers.

3. Processing time

Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next business day.

4. Delivery time

Once dispatched, most orders arrive within 7-14 business days. Metropolitan areas are usually at the faster end of that range; regional and remote areas can take a few days longer.

These are estimates, not guarantees. Carrier delays, weather events and peak periods can extend them. If a delivery date matters to you, contact us before ordering.

5. Tracking

Every parcel is tracked. As soon as your order is dispatched we email you a tracking number and a link. Tracking can take 24-48 hours to show its first scan, so it is normal for it to look quiet at first.

If you have not received a dispatch email within 3 business days of ordering, please check your junk or spam folder before contacting us - it is the most common cause.

6. Orders with more than one item

Some orders are sent in more than one parcel, each with its own tracking number, and they may arrive on different days. You are never charged extra for this.

7. Delays and lost parcels

Contact us with your order number if your order has not arrived within 14 business days of dispatch, or if tracking has not updated for 5 business days.

We will investigate with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full, at your choice, at no cost to you.

8. Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away - we can usually correct it while the order has not yet been dispatched.

If a parcel is returned to us because the address was incorrect or incomplete, or because nobody collected it from a carrier depot, we will contact you to arrange redelivery. A redelivery fee may apply in that situation.

9. Damaged in transit

If your parcel arrives damaged, photograph the packaging and the item and contact us within 7 days of delivery. We will arrange a replacement or a full refund at no cost to you. This is in addition to your rights under the Australian Consumer Law.

10. Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including the guarantee that goods will be delivered within a reasonable time. Nothing on this page limits those rights.

11. Contact

Questions about shipping or a delivery in progress: support@compank.com. We reply Monday to Friday, Australian Eastern Standard Time, usually within one business day.